Community Fibre is a full-fibre ISP dedicated to exclusively serving the homes and businesses of our nation’s capital. They are currently rolling out and managing a network of Fibre To The Premises connections to offer greater speed and reliability throughout the big smoke, providing “better internet for everyone”.
Last update: October 2021
If you live in London, and want access to the fastest fibre broadband possible, Community Fibre might just be the provider for you. Offering incredible speeds of up to 3Gbps they’re the fastest of the fastest. But are they the right supplier for you? We’ll look at Community Fibre’s speeds, prices, customer service and ease of contacting to help you decide whether Community Fibre is the best option for your household.
|Client Number||0800 082 0770|
|Log in||Log into your Community Fibre account here|
|Number of clients||Undisclosed|
|Postal Address||83 Baker St, Marylebone, London W1U 6AG|
Comparing the broadband packages and deals of Community Fibre Broadband
Community Fibre has a comprehensive range of packages and deals. At the time of writing, there are also some limited-time only extras for new customers. Best of all, you can choose between several different contract lengths (24 months, 12 months, 1 month) for each package. While you’ll pay a higher monthly charge for shorter contracts, it’s good that customers can choose whether they want more freedom or to pay a lower monthly fee.
What are Community Fibre’s broadband packages?
Here we’ll look at the different broadband packages available from Community Fibre, so you can choose the perfect package for your household’s needs, usage and budget. These are all full-fibre deals delivering Fibre To The Premises (FTTP).
All of these deals include:
- Unlimited data
- Fully symmetric upload / download speeds
- No line rental
- Free installation & setup
- Free MESH WiFi router
- Fixed Price Contract
Superfast 50 Mbps
This is Community Fibre’s entry-level package. It is more than fast enough for online browsing and HD streaming with several devices simultaneously. For £20 per month you get:
- Download and upload speeds of 50 Mbps
- Free router & setup
- £50 Amazon voucher when you buy online
- 24 month contract
- Also available as 12 month (£22) or 1 month (£25) contract.
Ultrafast 150 Mbps
With average speeds of 150 Mbps, this is a great package for HD streaming and moderate use across multiple devices simultaneously with no lag whatsoever. It should also perform well for mild / moderate gaming. For £25 per month you get:
- Download and upload speeds of 150 Mbps
- Free router & setup
- 24 month contract
- Also available as 12 month (£27.50) or 1 month (£29.50) contract.
Hyperfast 400 Mbps
Community Fibre’s Hyperfast package combines outstanding performance with reasonable pricing. 400 Mbps speeds should be more than adequate for 4K streaming, online gaming and downloading large files. For £35 per month you get:
- Download and upload speeds of 400 Mbps
- Free router & setup
- 24 month contract
- Also available as 12 month (£38.50) or 1 month (£40) contract.
Community Fibre also offers eye-wateringly fast 1GBps fibre broadband at market-leading prices. This is the ideal package for heavy-use households. So you can video chat with your boss while the kids game and stream in 4K without any lag. For £49 per month you get:
- Download and upload speeds of 1 Gbps (1,000 Mbps)
- Two free routers & setup
- 24 month contract
- Also available as 12 month (£50) or 1 month (£54) contract.
If you simply have to have the best broadband that money can buy, 3 Gigafast will hold up admirably to even heavy-usage households. With symmetrical speeds of 3 Gbps (yes, you read that right), this is the fastest of the fast. Perfect for large households or small businesses. For £99 per month, you get:
- Download and upload speeds of 3 Gbps (3,000 Mbps)
- Free WiFi 6 Zyxel router & setup
- 24 month contract only
What kind of technology do they use?
Different providers use different technologies to get their customers online. Let’s take a look at the hardware and connection offered by Community Fibre.
Fibre Optic Broadband
There are two kinds of fibre optic connection. There’s Fibre To The Cabinet (FTTC) and Fibre To The Premises (FTTP), also known as Fibre To The Home or FTTH. The former offers speeds that eclipse those attainable with ADSL. However, because connections are shared in a cabinet, users will experience erratic performance during peak hours when other users in the cabinet are also trying to get online.
This is why Community Fibre exclusively offers FTTP broadband to its customers. Because you have a direct connection in your home, you don’t have to worry about fluctuations in performance during peak times. It also means you don’t need to bother with the cost of renting a line from Openreach.
Does Community Fibre offer ADSL Broadband?
As the name suggests, Community Fibre exclusively offers full-fibre connections directly to your home. The good news is that Community Fibre’s cheapest package is actually comparable in price to most ADSL plans while offering 5 times the download speed (50 times the upload speed) and a much more reliable connection.
What hardware does Community Fibre offer to new customers?
Community Fibre offers all customers a free Velop tri-band MESH WiFi router. This has a maximum speed of 2.2Gbps and 6 antennae to ensure great coverage around the home without the need for smaller satellite routers.
Customers on the 3 Gigafast plan get a WiFi 6 Zyxel router which increases the capacity of a network between 200% and 500%. So you can get consistently fast performance no matter how many devices you have online at the same time.
Does Community Fibre offer TV packages?
Yes! Community Fibre customers can get access to an award-winning 4K ready TV box that can record, rewind and pause live TV from just £10 extra per month. The TV package includes over 150 channels (including Freeview), over 50 of which are in HD. Premier Sports is also included free (worth an extra £10.99 per month). What’s more, new TV customers can get 12 months’ subscription to Amazon Prime thrown in!
Take a look at how Community Fibre’s TV package holds up compared to BT and Sky…
|Package Name||TV & Streaming||Signature||Entertainment|
|Hours of on-demand content||30,000||10,000||10,000|
|Add-ons embedded||30+ Apps||7 Apps Netflix included (£10 extra for 4K)||7 Apps|
|TV Box||4K / HDR||Sky Q 4K / HDR||Youview HD box|
|Devices connected||Unlimited||Sky Go standard: 1 device at the time||2 devices|
|Contract Length||24 months||18 months||24 months|
What call packages does Community Fibre offer?
If you thought that no line rental meant you had to permanently retire your landline phone number, think again!
Community Fibre offers call packages via VoIP (Voice over Internet Protocol) to facilitate cheap, high-quality calls without line rental. There’s even a free mobile app that can allow you to make cheaper calls away from home.
Call packages can be added for just £10 extra per month including unlimited minutes to UK landlines and mobiles They also include all of these free extras:
- Keep your landline number
- Voicemail with email notifications
- Last Call / 1471
- Call Waiting
- Call Forwarding
- Call Barring
Community Fibre : broadband coverage and speed
Community Fibre is exclusively available in and around London. If you’re unsure about whether Community Fibre is available in your area, your best bet is to check their website. If Community Fibre is not yet available in your area, you may register your interest and they will notify you when they expand into your area.
Community Fibre's coverage around London
Community Fibre’s coverage is strongest in larger areas of London such as Barnet, Easling, Brent and Croydon. However, fast connections speeds are also available in less populous areas like Little Burstead, Arlingham, Dollar, Coningsby, and Audley Rural where users typically experience speeds between 104.77 and 304.93.
How fast is Community Fibre broadband?
There’s no doubt that Community Fibre is one of the fastest ISPs in the country, with real-world speeds of up to 1930.21 Mbps that most competitors can’t touch. You can see connection speeds measured against national averages in the table below:
|Internet Speed Range||Community Fibre||UK Average|
|Very Slow: under 10 Mbps||9.03%||28.67%|
|Slow: 10-30 Mbps||12.50%||26.52%|
|Adequate: 30-60 Mbps||14.87%||20.91%|
|Good: 60-80 Mbps||5.84%||8.46%|
|Fast: 80-300 Mbps||44.07%||13.12%|
|Very Fast: over 300 Mbps||13.70%||2.33%|
The areas with the fastest connection speeds are detailed in the table below:
|Area||Max Speed||Typical Speed Range||Median Speed|
|Ealing||948.14 Mbps||402.61—412.21 Mbps||408.69 Mbps|
|Islington||806.13 Mbps||388.71—412.08 Mbps||406.08 Mbps|
|Haringey||538.89 Mbps||187.03—382.59 Mbps||256.24 Mbps|
|Camden||877.9 Mbps||153.97—205.24 Mbps||203.11 Mbps|
|Dollar||766.79 Mbps||93.75—304.93 Mbps||159.04 Mbps|
Does Community Fibre offer a minimum speed guarantee?
While Community Fibre has some of the fastest speeds on the market, it does not yet offer a minimum speed guarantee like its competitors BT, Plusnet and TalkTalk.
Community Fibre broadband reviews: Is Community Fibre any good?
Community Fibre has some of the best speeds on the market. But do the lived experiences of the London ISP’s customers match the bold claims made on their website. We can look at reviews left by real customers to get a clear impression of the brand’s customer sentiment.
The good news is that Community Fibre is not only one of the fastest providers in the country, it’s also one of the most lauded by customers. At the time of writing, Community Fibre’s Trustpilot page has an aggregate customer score of 4.9 out of 5 which makes them an “Excellent” provider, and one of the highest-rated in the UK. The page currently has 7,715 customer reviews.
- 7,351 (95%) were “Excellent”
- 160 (2%) were “Great”
- 37 (<1%) were “Average”
- 15 (<1%) were “Poor”
- 152 (2%) were “Bad”
What’s good about Community Fibre?
Community Fibre’s positive reviews make frequent mention of great customer service, with fast and decisive issue resolution. This includes where issues were resolved over the phone and when an engineer was dispatched. Positive reviews also focus on fast, efficient and COVID-safe installations by friendly and helpful engineers. Reviewers also regularly praise good communications and how they felt that they were kept in the loop throughout the process.
Reviews consistently mention the names of the customer service representatives and engineers that helped them. Something that we find indicates that the reviewer felt they had gone above and beyond to help.
What’s bad about Community Fibre?
Less than 3% of reviewers rated Community Fibre as below average. Though sparse, negative reviews mention miscommunications and mishaps at the point of installation, where engineers have either not arrived when expected, or not been able to install a fibre connection despite what the reviewer was told via Community Fibre’s website.
Other negative reviews cite difficulty getting through to a member of staff over the phone and long wait times. To their credit, Community Fibre have responded directly to 96% of negative reviews on Trustpilot, usually replying within a week.
Community Fibre broadband value for money
Lots of reviewers on Trustpilot state that they have received excellent value for money from Community Fibre, and we can’t say that we’re surprised. With 50 Mbps full-fibre connections that have cost-parity with most provider’s ADSL plans, they certainly offer good performance for your money.
What’s more, their packages consistently outshine BT, Sky, Virgin Media and even Hyperoptic in terms of cost.
Which brings us to…
Community Fibre vs the rest of the market
Not many providers offer the kind of direct connection provided by Community Fibre. While there are lots of providers that offer Fibre To The Cabinet (FTTC), only a handful of ISPs can deliver a direct full-fibre connection to the premises.
This makes it easier to compare Community Fibre to other ISPs with similar offerings.
How do Community Fibre broadband prices compare to other broadband providers?
In the table below, you can see how Community Fibre’s prices compare to those of other companies offering Fibre To The Premises (FTTP).
|Community Fibre||Virgin Media||BT||Sky||Hyperoptic|
|Package||Ultrafast||M100||Full Fibre 100||Ultrafast||Superfast|
|Avg. download||150 Mbps||108 Mbps||150 Mbps||145 Mbps||150Mb|
|Avg. upload||150 Mbps||10 Mbps||30 Mbps||27 Mbps||150Mb|
|Monthly price during contract||£25/month||£28.00||£34.99||£35||£29.00|
|Monthly price after contract||£29.50/month||£44.00||£42.99||£40||£35.00|
|Set up fee||FREE||£35.00||£9.99||£19.95||£29.00|
|Contract length||24 Months||18 months||24 months||18 Months||12|
|Price locked during contract||Yes||No||No||No||Yes|
Not only do Community Fibre offer lower monthly costs, there are also savings o be made on set up fees compared to larger providers. Community Fibre’s contracts are a little longer than most at 24 months. However, once your contract expires, you’ll experience less of a jump in price compared to other providers.
Community Fibre vs Hyperoptic: Which is better?
Community Fiber and Hyperoptic essentially use the same technology to bring lighting-fast FTTP connections to homes and businesses in London. However, Community Fibre out-performs Hyperoptic in a number of ways:
- Top speeds of 3Gbps is 3x faster than Hyperoptic’s fastest offering
- Although CF’s cheapest offering has symmetrical upload and download speeds, Hyperoptic’s 50Mbps package throttles upload speeds at 5Mbps.
- CF has TV packages, while Hyperoptic does not
- CF has a slightly higher Trustpilot score at the time of writing.
If, however, you live outside of London, Hyperoptic is still a very worthy FTTP provider that you should certainly consider.
We compare the market to find you the best broadband deal.
Free service - Available Monday to Friday from 8.30 am until 5.30 pm
Is there a Community Fibre broadband installation fee?
No. All of Community Fibre’s full-fibre broadband feature completely free installation.
What’s the Community Fibre broadband installation time?
Community Fibre offers fast, efficient and completely COVID-safe installations all week round. Installation slots can be booked from Monday to Saturday between 8am to 7pm. Installation typically takes around 2 hours.
How to contact Community Fibre?
Finally, as impressive as Community Fibre’s offering may be, you need to know that you’ll be able to get through to them when you need tech support or have a question about your plan. Fortunately, it’s easy to get in touch with Community Fibre in the following ways…
Contact Community Fibre by phone
If you want to speak to a customer service representative over the phone, the number to call is 0800 082 0770.
Contact Community Fibre online
If you’d rather contact Community Fibre online, the easiest way to do this is by filling out a contact form on their website. They aim to respond to these within 24 hours. Alternatively, you can email firstname.lastname@example.org.
How do I cancel my deal?
If you wish to cancel your Community Fibre deal, you can do so online or over the phone. However, if you are still within your contract, you will be liable for a £30 cancellation fee plus you’ll have to pay off all charges for the minimum period laid out in your contract.
Verdict: is it worth signing up to Community Fibre?
With extremely fast FTTP broadband, flexible packages and a sterling reputation for customer service, Community Fibre is an excellent choice for broadband users in and around London. It’s just a shame that their offerings aren’t available to consumers outside of the capital.
If you think Community Fibre might be the ISP for you, don’t make the switch without contacting the SwitchBox team first! We can help you find the perfect plan for your needs and even manage your switch to get you cheaper, faster broadband quickly and hassle-free.
Call us today on 0330 054 0020 to find out more!
Available Monday to Friday from 8.30 am until 5.30 pm
Do you need a landline for Community Fibre?
No. Because Community Fibre exclusively offers Fibre To The Premises (FTTP) connections, you don’t need to rent a line from Openreach. That said, you can still get landline call packages via VoIP. You can even keep your existing phone number.
How do I change my Community Fibre WIFI password?
* Connect to your router on http://192.168.1.1 using your default browser
* Login with username “root” and the MAC address of your router
* Navigate to the ‘WLAN’ tab
* Select 'SSID Name' to your WiFi network’s name
* Select ‘Select 'WPA PreSharedKey' to change your password
What is the Community Fibre cancellation fee?
Community Fibre charges a flat cancellation fee of £30 <em>plus</em> you’ll need to pay any outstanding charges left on your minimum term.
When does my Community Fibre contract end?
All except Community Fibre’s 3 Gigafast plans have a choice of contract lengths. You can choose 24 months, 12 months or 30 days. After this time you will receive an end of contract notification after which you can change to a new provider or plan without needing to worry about cancellation fees.
Does Community Fibre provide emails?
No. As a medium-sized provider, Community Fibre does not offer email addresses in the same way that larger providers like BT, Sky and Virgin Media do.
Can I get Community Fibre in my area?
Unfortunately, Community Fibre is exclusively available in and around London. However, you can register your interest in territories outside of the capital.
Updated on 26 Jul, 2021
Consumer Broadband Expert