SSE Broadband Deals and Reviews in 2021

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SSE are primarily an energy company but have extended their services to offer broadband to both new and existing customers. SSE broadband works in the same way as any other Openreach provider. That means if you already have a phone line in your home, you are suitable for using SSE broadband services.

SSE might not be the cheapest broadband service on the market but it is also not considered too expensive either. It is generally cheaper than standard broadband providers such as BT and Sky, with comparable prices to Talk Talk and Plusnet.
Last update: October 2021

In terms of speed, it depends on which package you choose and your location in the country, which will usually have a set speed limit. If you want a really fast connection then you can opt for a fibre plus connection, which will be faster than standard fibre ADSL broadband, but will cost more per month.

SSE broadband comes with unlimited downloads but web speeds will be slower at peak times, as SSE will manage traffic order to share out good connections with all their customers. Your SSE deal will come with a free router and you will be protected from price hikes for 18 months. There is also a 60 day Happiness Guarantee built into your deal so if you are not happy with their service you can simply make a switch to another provider with no fees attached.


Founded Broadband services form 2008
Client email customerservice@sse.co.uk
Client phone number 0345 600 2006
Address Customer Service SSE, Inveralmond House, 200 Dunkeld Road, Perth PH1 3GH
Log in https://sse.co.uk/manage-energy-online#hub-subcat


Comparing the packages and deals for SSE Broadband & TV

SSE came into being in 1998 when Scottish Hydro and Southern Electric merged to become Scottish and Southern Energy. Although they are best known as an energy supplier, SSE started selling home phone services in 2003 and broadband deals in 2008. So, what does SSE offer to its broadband customers? Let’s take a closer look at what you can get.

  • ADSL broadband
  • Fibre optic broadband
  • Call packages
  • TV
  • Mobile phones
  • BT Sport
  • Sky Sports

Both the fibre broadband packages offered by SSE come with unlimited downloads and a free wireless router. If you do not already have a phone line hooked up then you may need to pay for the installation costs. Customers will be on an 18 month contract which will revert to a rolling contract once this expires. They also promise no mid-contract price hikes and aim to offer a fair pricing structure for all customers.

Here are their fibre optic broadband deals:


Package Broadband speed Monthly usage Contract term Monthly price
Unlimited Fibre + Line Only 35Mb average Unlimited 18 months £23
Unlimited Fibre Plus + Line Only 63Mb average Unlimited 18 months £26


Customers can also pay more if they require a faster fibre connection, with prices rising to £26 a month.

SSE does still offer ADSL services to its customers, however, it is no longer advertising these to new customers and plans to phase them out over time. Although it may still offer ADSL services to those customers who cannot access fibre services in certain areas of the country.

You can also get SSE broadband bundles combined with other phone services, which are as follows:


Package Broadband speed Monthly usage Contract term Monthly price
Unlimited Fibre Broadband + Eve & Weekend Calls 35Mbps Unlimited 18 £28
Unlimited Fibre Plus Broadband + Eve & Weekend Calls 63Mbps Unlimited 18 £31
Unlimited Fibre Broadband + Anytime Calls 35Mbps Unlimited 18 £33
Unlimited Fibre Plus Broadband + Anytime Calls 63Mbps Unlimited 18 £36


SSE broadband explained

While primarily an energy company, SSE aims to be a no frills broadband and phone provider too. They sell just two types of fibre optic broadband, which are SSE Unlimited Fibre Broadband and the faster Unlimited Fibre Plus services. It still offers some ADSL services to those customers who cannot access fibre .

The standard broadband contract length is 18 months, unless it is purchased as part of a bundle in which case the deal may only be for 12 months. All broadband tariffs have a fixed monthly price during the term of contract with no price rises guaranteed.

SSE offers a Happiness Guarantee for all its fixed term broadband deals. This means customers who are not happy with the service can exit the contract before a 60 day period has expired with no exit fees or other charges. Otherwise exit fees are set at 37p for each remaining day of the contract.

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What are SSE’s broadband packages?

SSE offers a range of internet bundles, although these are only available to customers who pay via direct debit. Bundles allow customers to add in extra services to their deal, such as boiler cover and home energy services. All bundle deals have a minimum term of 12 months and are available to both new and existing customers.

For the broadband with phone deals, line rental is included as a standard part of the package. Customers who do not have a call plan as part of their broadband package will have to pay for their calls.

Does SSE offer a minimum speed guarantee?

For new customers, speed is one of the main considerations for choosing a new service. So, how do SSE speeds compare? SSE currently offers two fibre broadband speeds of 35Mb and 63Mb. These are the fibre to the cabinet (FTTC) broadband services and are based on speeds measuring 50% of customers receive at peak times.

Comparing the packages and deals for SSE Phone

SSE currently offers three calling plans as part of broadband deals. These include the following

Evening and Weekend Calls
Includes calls to local and national landlines, as well as to UK mobile numbers, up to 70 minutes in duration. Calls have to be made during specific evening and weekend hours. As of November 2020, these are set at 7pm to 7am on weekdays and 7pm Friday to midnight on Sunday at weekends.

Anytime Calls
The Anytime Calls package includes local, national and UK mobile calls made at any time of day. This is only up to a 70-minute limit.

Anytime Plus Calls
The Anytime Plus plan adds on to the Anytime Calls plan international calls to standard landlines in more than 30 countries including Australia, Ireland, Japan, and the USA. There is a reasonable use policy which stands presently at 500 minutes per month.

What are SSE’s Broadband and phone deals?

These call plans are charged as bolt on options to broadband deals and cost £5 for Evening and Weekend Calls, £10 for Anytime Calls and £12 for Anytime Plus Calls.

What routers do SSE offer?

SSE offers a Technicolor TG589vac Wi-Fi router with all its broadband packages. This is a basic model but does offer the fundamentals and will be suitable for almost all households.

As well as dual-band Wi-Fi with 802.11ac support, you get gigabit wired networking. This means as well as supporting older devices you get the benefit of faster transfer speeds from more up to date hardware. There is also a USB port for file and printer sharing.

Customers with more advanced features and wanting superior performance may find this router a little lacking. The latest models from other providers like BT offer extra options and improved signal strength and range. However, you can always purchase your own Wi-Fi router to replace the SSE option if you need a better signal and more features.

Father and Son both playing on smart phones together while sitting on the couch.

SSE reviews: What are their customers saying about them?

Customer reviews of SSE are generally very positive. They score highly on Trustpilot but there are some negative reviews about the quality and speed of the connection. However, as they use the BT Openreach network, these are issues that are generally common to all ISPs in the UK.

On ratings site Tristpilot, SSE have a total of 19,339 reviews, which currently give them the following scores:

  • Excellent -76%
  • Great – 9%
  • Average 2%
  • Poor 1%
  • Bad 11%

This is pretty good for a broadband company and makes SSE one of the more highly reated providers on the market.

What is SSE’s customer service and support like?

Customer service is rated well on Trustpilot, scoring 4.4 out of 5, which places it above a number of other major ISPs in the UK. They are easy to contact and offer a Happiness Guarantee, meaning you can leave the contract without any exit fees or charges before 60 days have expired.

How to contact SSE Broadband

You can get in touch with SSE in a number of ways, this includes on the phone, via email and through social media channels. The various contact details are listed below.

Contact SSE by phone

SSE broadband has a single point of contact for customer service and technical support queries. The phone number is 0345 600 2006. The call centre is open Monday to Friday from 8am to 6pm, and on Saturdays from 8am to 2pm.

Contact SSE online

The SSE broadband customer service email address is customerservice@sse.co.uk.

How to contact SSE support and customer service

SSE offers a customer support service seven days a week. They can be reached by phone or email (using the details above), via the website or app, or on social media.

Reviews of SSE customer support on Trustpilot are generally good, with the company gaining an impressive score of 4.4. stars out of 5, which is high for a broadband company.

SSE vs the rest of the market

SSE is not the cheapest broadband provider on the market but it does compare favourably with other ISPs like BT and Talk Talk. The rates you pay for their monthly fibre deals are either £23 or £26 depending on your requirements. This is around the same you would pay for other large providers.

SSE also uses the Openreach network which means the speeds it can offer compare to most other providers using this network. Only Virgin can offer significantly faster download speeds.

The free router you get with SSE is acceptable if not spectacular but you can always upgrade your router if this becomes an issue. It should be fine for most households in the UK.

Customer service is rated well on Trustpilot, scoring 4.4 out of 5 which places it above a number of other major ISPs in the UK. They are generally easy to contact and offer a Happiness Guarantee, which means if you are not happy with the service before 60 days expires, you can leave the contract without any exit fees or charges.

If you feel that SSE might be the right service for you, then you can make the switch to their services. If you would like help finding the right supplier, get in touch with our team on Give us a call on 0330 054 0020.

How do SSE broadband prices compare to other broadband providers?

Below you can see a table comparing the SSE broadband deals with those of other providers offering similar services.


Provider Package Broadband speed Monthly usage Contract term Monthly
SSE Unlimited Fibre + Line Only 35Mb average Unlimited 18 months £23
Plusnet Unlimited Fibre + Line only 36Mb average Unlimited 18 months £22.99
TalkTalk Fibre 35 38Mb average Unlimited 18 months £22
+ £4.95 setup
Shell Energy Superfast Fibre Broadband 35Mb average Unlimited 18 months £27.99
BT Fibre Essential 36Mb average Unlimited 24 months £24.99
+ £10 setup


How fast is SSE broadband?

SSE broadband offers standard selection speeds with its broadband packages. Like most other providers in the UK market, it uses the Openreach network (owned by BT). That means you have a choice of either 35Mb or 63Mb fibre. Other providers do claim to offer faster speeds, but as they all use the same infrastructure, performance will be similar no matter who you choose. However, Virgin Media does offer quicker download speeds. Here is a table outlining the average speeds offered by several major suppliers.


Package Broadband speed Monthly usage Contract term Monthly price
SSE Unlimited Fibre + Line Only 35Mb average Unlimited 18 months £23
Plusnet Unlimited Fibre + Line only 36Mb average Unlimited 18 months £22.99
TalkTalk Fibre 35 38Mb average Unlimited 18 months £22
+ £4.95 setup
Shell Energy Superfast Fibre Broadband 35Mb average Unlimited 18 months £27.99
BT Fibre Essential 36Mb average Unlimited 24 months £24.99
+ £10 setup


We compare the market to find you the best broadband deal.

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What’s good about SSE broadband?

While it may not be the cheapest provider on the market, SSE broadband is good value for money when you consider the overall packages that you can get. Monthly prices are generally reasonable when compared to other major suppliers, and it does come with a few extras. The 60 days Happiness Guarantee means you can cancel for free if you’re unhappy, which is a welcome addition.

What’s bad about SSE broadband?

SSE has stopped offering the short-term rolling monthly deals which were available until recently, which is a bit of a shame. These kinds of packages are increasingly hard to find. The free router is functional but does lack some of the useful features that you get with routers from other suppliers. SSE also uses traffic management to slow down certain activities at different times of the day. This does not affect every customer but can be an issue for some.

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FAQ

What are SSE’s Broadband and TV deals?

SSE is a no frills broadband and phone provider. They sell just two types of fibre optic broadband, which are SSE Unlimited Fibre Broadband and the faster Unlimited Fibre Plus services.

Do SSE offer any extras?

With SSE Energy, you could save 5% off your energy bills by signing up to their SSE Fix and Fibre v2 Bundle. The cost of the Fibre Plus Package remains the same but your energy will be less.

How good is SSE customer service?

Reviews of SSE customer support on Trustpilot are generally good, with the company gaining an impressive score of 4.4. stars out of 5, which is high for a broadband company.

How fast is SSE broadband?

SSE currently offers two fibre broadband speeds of 35Mb and 63Mb.

Updated on 26 Jul, 2021

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Alex

Consumer Broadband Expert