A Guide to Contact Virgin Media
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Virgin Media is a telecommunications company based in Britain. The company provides telephone, television, and internet services to around 4.8 million cable customers in the United Kingdom, 3.79 million of whom are supplied with its television services in the United Kingdom, 4.2 million supplied with its Broadband internet services, and 4.1 million with fixed-line telephony services.
If you´re having issues with you broadband, or mobile services, there are a few ways you can contact Virgin Media.
Last update: November 2022
The overall customer satisfaction of Virgin media is 85%, which is more than the industry average of 83%. This article will discuss Virgin Media’s contact information for complaints, new connections, and community.
How do I contact Virgin Media?
There are primarily three ways to contact Virgin Media which is via:
- Web chat
- Phone
- Post
How do I contact Virgin Media customer service?
Contact Virgin Media’s customer support team to help with the TV, Virgin broadband, phone, and mobile complaints or any other sort of Virgin media packages. Check out our contact information below:
| Contact Type | Contact Information |
| Virgin Media Mobile Customer Care | Call 0345 454 1111 or 150 (from Virgin Media Mobile). |
| Virgin Media Post | You can send your complaint by post to: Virgin Media, Sunderland, SR43 4AA |
| Live Web Chat | Visit the official Virgin Media website and click on the floating blue pop-up to begin the conversion as Web Chat. |
What are Virgin Media mobile contact and broadband contact information?
You can contact Virgin Media by dialling 150 from your Virgin Media landline or Virgin Mobile. Or you can dial 0345 454 1111* from any other phone. The team is active from Monday to Friday, 8 am until 9 pm, and on the weekends, between 8 am and 6 pm.
Otherwise, contact Virgin Media by dialling 789 from your Virgin Media landline or Virgin Mobile. Or dial 0345 600 0789* from any other phone. The team is active from Monday to Friday, 8 am until 9 pm, and on the weekends, between 8 am and 6 pm.
How do I contact Virgin Media from abroad?
You can contact Virgin Media from abroad by calling on 00 353 1 2458000. Or you can write to Virgin Media from abroad:
Virgin Media Ireland
Limerick Enterprise Development Park,
Roxboro Road,
Limerick.
How do I contact Virgin Media to make a complaint?
To make a complaint, you can reach out to Virgin Media via phone, mail, and a web form. below are the details for the same:
| Contact Type | Contact Information |
| By Phone | Call 0345 454 1111 or 150(from Virgin Media Mobile). Or call on 150 from your Virgin Media landline or Virgin Mobile. |
| By mail | You can refer your TV, broadband, phone or mobile complaints by mailing us at: cisas@cedr.com |
| By Web Form | Visit the official Virgin Media help website and click on the Submit Virgin Media complaint and fill up the form. |
How do I contact Virgin Media to cancel my contract?
The best way to cancel the Virgin Media contract is by phone or in writing. You can call on 150 or 0345 454 1111 to contact us. Or, you can send a letter to Virgin Media, Sunderland, SR43 4AA. Please include your name, address, and account number in the letter.
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How do I contact Virgin Media to join a broadband or mobile plan?
If you want to contact Virgin Media to join a broadband or mobile plan, then Dial 150 free on your Virgin Media landline at 0345 454 1111* from any other phone and you will be helped out through the rest.
When is the best time to contact Virgin Media?
The best time to contact Virgin Media, according to the Virgin Media community is at 8 am during weekdays and 9 am during weekends when the lines first open to avoid congestion. Beyond this time the lines are often busy as other customers try to contact Virgin Media.
How do I contact Virgin Media via social media?
Virgin Media is active on Facebook, Twitter, and Instagram. You can connect with any of these Virgin Media social media handles to chat with the support team and make complaints.
Is there a Virgin Media online community I can ask questions to?
You can click on Virgin Media Community help forum to get help and tips and attain the best out of Virgin Media services. The community consists of friendly customers who are always ready with helpful answers.
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FAQ
📞 Does Virgin Media have a free phone number?
0345 454 1111 is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge.
💬 Does Virgin Media have a live chat?
You can contact Virgin Media via live chats. The live chat service is available from Monday until Sunday, between 8 am to 10 pm.
🕚 Is Virgin Media customer service 24 hours?
Virgin Media team is available Monday until Sunday, 8 am until 10 pm. The team will get back to you as fast as possible if you get in touch outside of the opening hours.
💰 Are 0345 numbers free on Virgin?
If you call a 0345 number from your Virgin Mobile or your Virgin Media landline and broadband, it is completely free of charge.
Updated on 30 Oct, 2022
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kathryn
Broadband Specialist & Copywriter
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