Virgin Media Broadband

About Virgin Media broadband

Virgin Media Broadband is one of the big 4 Telecoms companies in the UK and is widely known for its fast internet and broadband deals. However, there can be more to Virgin Media broadband deals than just fast Internet speeds. The provider also combines TV and phone services with some of its broadband packages. Choosing these broadband, TV, and phone bundles can be both cost-effective and convenient. However, as with any provider, it’s important to consider the drawbacks of Virgin Media, too.

What are the benefits of Virgin Media broadband?

There are plenty of advantages to signing up to a Virgin Media broadband contract:

What are the downsides of Virgin Media broadband?

Although Virgin Media’s broadband plans offer a range of benefits for customers, there are some drawbacks to consider before signing up:

Is Virgin Media broadband available in my area?

Virgin Media has coverage in around 60% of UK properties. The provider is mainly available in cities and towns, including some suburban areas. It’s best not to assume you’ll be able to access Virgin Media broadband, especially if you live rurally.

To check if Virgin Media’s services are available in your area, you can use its online broadband postcode checker By simply entering your postcode, you’ll be able to see what Internet speeds and packages are available at your address.

You can also call Virgin Media on 0800 211 8144 to ask about its availability in your area.

Virgin Media broadband deals

If you’re looking for high-speed Internet access, Virgin Media may be able to help! It offers a range of broadband options as well as bundles with TV and phone services.

Most popular Virgin Media broadband deals

Here are the most popular broadband deals currently available from Virgin Media:

Virgin Media broadband and TV package deals

These are the most popular broadband and TV bundles available from Virgin Media:

Virgin Media TV, broadband, and phone deals

If you’re looking to combine your broadband, TV, and phone services, Virgin Media can help. Here are its best broadband, TV, and phone bundles:

Virgin Media broadband-only deals

Despite the appeal of combined broadband, TV, and phone deals, some customers just want broadband services. Thankfully, Virgin Media offers some popular broadband-only deals:

Virgin Media broadband deals for students

Although Virgin Media primarily offers 18-month plans, it recognises that these deals aren’t ideal for students, who tend to change houses each year. To accommodate their broadband needs, Virgin Media offers deals specifically for students. Here are the most popular options for broadband student deals:

Virgin Media broadband speeds

Although Virgin Media is known for its high speeds, some packages offer a faster online experience than others. There are also different types of broadband connection, which are related to the Internet speeds you can expect.

What are the different broadband types that Virgin Media offers?

Virgin Media’s deals make use of its fibre broadband network to deliver fast Internet speeds. The table explains each type of broadband available from Virgin Media:

What are the different types of broadband speeds that Virgin Media offers?

The different types of broadband speeds, measured in Mbps, that Virgin Media offers are as follows:

Best Virgin Media broadband speed for households with low Internet usage

If your household has a low Internet usage, then you’ll require one of the lower Virgin Media broadband speeds. For example, a contract with speeds around 50-100Mbps should be sufficient for light Internet users. These speeds can comfortably support basic online activities, such as checking your email inbox, browsing social media, or surfing the web.

Best Virgin Media broadband speed for households with high Internet usage

Virgin Media broadband deals with speeds between 100-500Mbps will comfortably suffice for households with high Internet usage. This includes households with around four people, especially if you’ve got avid streamers or online gamers under your roof. Choosing one of the faster Virgin Media plans, such as its M350 or M500 deals, will ensure you rarely experience any lagging or slowdown in your connection.

If you’re in a large household with five or more people who frequently download movies or play video games online, you may wish to consider Virgin Media’s gigabit deals. It’s available across the entire Virgin Media network, and it offers the fastest speeds around. Its speeds of 1.13Gbps may be unnecessary for most households, but it’s worth considering if you want the quickest Internet connection money can buy!

Virgin Media broadband customer service

Customer service is an important factor to consider when comparing broadband providers. This is true for Virgin Media, as access to responsive and helpful customer support is essential if your Internet connection fails.

How to contact Virgin Media broadband customer service

You can contact Virgin Media’s broadband customer service team for help and support by calling 0345 454 111. However, before calling for support, you may find a solution to your problem by referring to Virgin Media’s detailed help and support page.

Virgin Media broadband customer reviews

Currently, Virgin Media has a rating of 2.0 stars on TrustPilot . This review score is categorised as ‘Poor’ on the website, suggesting that most customers were disappointed in their experience with Virgin Media broadband.

Unfortunately, Ofcom’s 2021 review into broadband providers’ customer service corroborates this. Its findings showed that 29% of people calling Virgin Media’s customer support team had reasons to complain – and only 48% of customers who complained were satisfied with how the provider handled their criticism.

Ofcom also revealed that Virgin Media had the longest expected call waiting time of any major broadband provider. On average, customers had to wait seven minutes and forty seconds before getting through to a member of Virgin Media’s customer service team.

How to make a complaint to Virgin Media broadband

You can make a complaint to Virgin Media via web chat, an online form, a phone call or a letter.

• Web Chat: The web chat service is open Monday until Sunday, from 8am until 10pm. It uses an automated response bot to understand the nature of your complaint, but you can use the web chat feature to speak to a team member if needed. You’ll just need to provide some identifying information first, including your name, account number, and postcode.
• Web Form: To submit a complaint via web form, simply fill out the form and Virgin Media will get back to you. The provider aims to respond to your web form within seven days.
• Phone: To make a complaint via phone, you can either call on 150 from your Virgin Media landline, or 0345 454 1111 from any phone. The phone lines are open from 8am until 9pm, Monday until Friday, Saturday until Sunday, 8pm until 6pm. Keep in mind that you may spend at least five minutes waiting to speak to a member of staff.
• Post: If you want to submit a complaint via post, send your letter to the following address: Virgin Media, Sunderland,SR43 4AA.

You can expect Virgin Media to acknowledge your written complaint within two days of receiving it. However, it may take up to 28 days to resolve an issue via post.

How to cancel my Virgin Media broadband

To cancel your Virgin Media broadband services, you can call Virgin’s Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 545 1111 from any other phone. Once on the phone, you’ll need to select ‘If you’re thinking of leaving Virgin Media’.

You can also cancel in writing by sending Virgin Media a letter – although this may take longer than cancelling over the phone. Make sure to include your account number, address, full name and phone number in the letter so Virgin Media can contact you about the cancellation.

Send your letter to: Virgin Media,Sunderland,SR43 4AA.

You can cancel your Virgin Media contract at any time with 30 days’ notice. If you cancel your contract before your minimum period has finished (this may be 12 or 18 months, depending on your bundle), then you may have to pay an early disconnection fee. The amount you’d be charged can vary between customers depending on these factors:

• the type services you have
• how much you pay for these services monthly
• the number of months remaining before your minimum period ends.

FAQ

⛏ How to install Virgin Media broadband?

Thankfully, installing your Virgin Media broadband connection is usually straightforward enough to do without an engineer. It’s as simple as plugging the provided cables into your router and wall socket and waiting for Virgin Media to activate your service.

If you’re unable to self-install your connection, you can pay £30 to have a Virgin Media technician do it for you. You won’t need to pay this £30 fee if it’s not possible to self-install your broadband at your address.

💰 How much is Virgin Media broadband?

This depends on the package you choose, as it varies with the broadband speed, any add-ons such as TV services, and whether you want a landline. Its cheapest deal starts at £20 per month for M50 Fibre Broadband and a landline.

📞 How do you contact Virgin Media broadband?

The easiest way to contact Virgin Media is by calling its customer service team on 0345 545 1111. However, you may need to wait at least five minutes before speaking to a member of staff.

⌛ How long does it take for Virgin Media broadband to activate?

When you connect your Virgin Media router for the first time, you can expect to wait a maximum of 40 minutes for your fibre broadband service to activate. It may take a maximum of 75 minutes to activate a fibre broadband, TV, and phone package.