A Guide to Contact BT

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The BT Group is one of the UK’s largest telecommunications and network providers. BT also has a global presence in 180 countries, providing customer solutions. In their view, BT products and services contribute significantly to a better quality of life for customers by enabling them to live, work, and play together more productively. You can contact BT via various methods to get your questions answered.

Last update: November 2022

BT provides customers with various ways to contact and get assistance to ensure customer satisfaction. This article addresses relevant queries regarding how you can contact BT and enquire about their services.

What is BT contact information?

You can contact BT for help and support with your account, orders, or mobile upgrade. BT provides a range of ways to get in touch with new and existing customers. People often reach out to BT in the following ways:

  • 📱 Customer care call
  • 📩 Mail
  • 💬 Live chat
  • 🤳 Social Media 

What is the BT contact number

The BT contact number is 0800 800 150 (free) for a UK landline. You can also contact BT via email, live chat, and social media.

How do I contact BT customer service?

You can reach BT’s helpline 24/7. You can reach BT for free on 0800 800 150 from a UK landline. You can also connect to BT’s nearest call centre to ensure a more familiar experience.

You can also access BT’s online support services on their official site, including a virtual assistant and video guides. If you don’t find the answers, you can also speak with a customer service representative via live chat. You can contact BT directly using the Contact Us page or post your questions to the official support community page.

What are BT mobile, tv, and broadband contact information?

Not only can you connect with BT through their online community or live chat, but you can contact them for information on BT mobile, tv, and broadband. This contact information includes the following:

BT mobile, tv, and broadband contact information
BT Broadband, Mobile & tv 🌐 Contact Number 📱

From BT mobile150*From the UK0800 800 150From outside the UK+44 150 174 7714

How do I contact BT sport?

You can reach our BT Sport Box Office events customer service team by emailing btboxofficesupport@endeavorstreaming.com. You can contact someone via Live Chat once you’ve logged into your BT Sport Box Office account during the event.

How do I contact BT from abroad?

You can reach BT from abroad by dialling +44 150 174 7714. It’s available Monday through Friday from 8 am to 9 pm and on weekends and holidays from 8 am to 8 pm.

How do I contact BT to make a complaint?

If you have a complaint, you can contact BT via BT mobile (150), other than BT mobile in the UK (0800 800 150) or from abroad (+44 150 174 7714). The hours of operation of BT are 8 am to 9 pm Monday through Friday, and 8 am to 8 pm on weekends and holidays.

If your complaint is not resolved within eight weeks, or if you are not satisfied with the response, you can file a complaint with the communications ombudsperson.

How do I contact BT to cancel my contract?

You can cancel or leave your BT contract by calling 0800 783 1401. However, if you want to discontinue one or more services, you can contact BT through these numbers:

Contact information for cancelling contract
Caller Location 🌎 Contact Number 📱

Landline in the UK0800 783 1401Outside the UK+44 150 174 7714

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If you want to cancel only your BT Mobile service, use the following numbers:

Contact information for cancelling contract
Caller Location 🌎 Contact Number 📱

Landline in the UK0800 389 8414Outside the UK+44 150 174 7714

If you cancel your service before the end of your ‘minimum contract period’, you will be charged an ‘early termination fee. It usually takes between 12 and 18 months from the start of your service to reach the end of the minimum contract period.

How do I contact BT to join a broadband or mobile plan?

If you want to join BT’s mobile or broadband plan, call 0800 800 150 from the UK and +44 150 174 7714 from abroad.

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🕰 When is the best time to contact BT?

An average hold time for customer series calls is three minutes. The best time to call is around 10:45 am, according to GetHuman.

🤳 How do I contact BT via social media?

BT is officially active on Twitter and Facebook to help you. Meanwhile, our team and MyBT app are available 24/7. In case of any account-specific query/complaint, you can send a private message to these social handles.

💬 Is there a BT online community I can ask questions to?

BT Online Community is an online community that offers advice, tips, and impartial reviews about devices, networks, online safety, and much more. It allows you to ask questions and find answers online whenever you need them.

Updated on 30 Oct, 2022

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