The Ultimate Guide to BT Mobile | Best SIM-Only, PAYG, and Phone Deals

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As the name would suggest, British Telecom – commonly known as BT – has long held a fundamental role in how the nation communicates. BT is still the UK’s largest supplier of landline phones, and its nationwide home and business phone services have kept the country connected for decades.trust banner However, BT is embracing the mobile phone revolution – which is why it launched BT Mobile in 2015.

With BT Mobile, you have plenty of options – no matter what type of deal you’re looking for. You’ll find pay-monthly phone deals for the latest smartphones from Apple and Samsung, as well as SIM-only deals if you’re in need of calls, texts, and data.
Last update: November 2022

There are so many options with BT Mobile – and this can be overwhelming. That’s why we’ve put together this comprehensive guide to help you find the best BT Mobile phone deals and learn about BT Mobile’s coverage and customer service too.


 

Why choose BT Mobile?

As you’d expect from BT’s mobile brand, BT Mobile certainly offers an impressive and extensive range of plans and features. It’s important to note first and foremost that BT Mobile is one of the more expensive carriers in the mobile market – but few competitors can boast the same speeds, and they certainly can’t offer the same bonuses.

BT has many broadband customers across the UK, so if you’re already with BT broadband, you can get a £5 discount on any BT Mobile plan – including those including handsets. You’ll also get access to over five million BT free Wi-Fi hotspots across the country, allowing you to stay connected without using up any data. And, if that wasn’t enough, you can even get free access to the BT Sport app with select BT Mobile plans – which is a great perk for avid football fans.

As BT Mobile uses the EE network, you’ll also get excellent UK-wide coverage. And, if you need to go beyond the UK, there’s also EU roaming at no extra charge, so you can keep connected abroad without breaking the bank. Overall, you’ll certainly get a reliable mobile experience from this provider, and there are plenty of perks to sweeten the deal.

BT Mobile coverage

BT is a mobile virtual network operator (MVNO) – which means it piggybacks on another network’s infrastructure. BT Mobile uses EE’s mobile network, so it offers the same coverage as EE does. This means that over 99% of the population can access 4G services via the EE network (and therefore BT Mobile), so you can expect coverage pretty much anywhere.

Did you know...

EE, part of the BT Group, runs the UK’s biggest and fastest mobile network, offering 4G in more places than any other UK network.

Currently, BT Mobile’s 5G coverage is limited, but always expanding. Over 193 UK towns and cities can connect to 5G services via BT Mobile network.

To find out whether you can receive 3G, 4G, or 5G coverage from BT Mobile, use the provider’s online coverage checker.

Advantages and disadvantages of BT Mobile

BT Mobile has a lot going for it – but it’s important to recognise and understand the downsides too. Here are the pros and cons to consider before you join BT Mobile:


Advantages and Disadvantages of BT Mobile
✅ Pros ❌ Cons
UK-wide coverage with the EE network, which increasingly supports 5G It’s a relatively expensive provider, especially if you’re not already a BT broadband customer
BT Internet customers can get discounts on mobile plans No option for 30-day SIM card plans
Plenty of perks, such as access to BT Sport and BT Wi-Fi hotspots No way to get unlimited mobile data
Family SIM plans can offer attractive discounts 12-month SIM deals involve a fair bit of commitment, and there’s no shorter option



 

BT Mobile deals

BT Mobile has plenty to offer its customers – including SIM-only deals and handset contracts. You’ll also find data-only SIM deals, which are ideal if you need to keep a laptop or tablet connected wherever you go. Whatever you’re looking for, you’ll likely find it with BT Mobile.

BT Mobile SIM-only deals

We’ve all got phones these days, but that’s no use if you can’t communicate with it! BT can keep you connected with a SIM-only deal, which includes texts, calls, and mobile data.

Here are the best BT Mobile SIM-only deals available:


Best BT Mobile SIM-only deals
⭐️ Deal Monthly cost ⏳ Contract length Texts and minutes Monthly data allowance
SIM Only 4GB £13 12 months Unlimited 4GB
SIM Only 10GB £15 24 months Unlimited 10GB
SIM Only 8GB £15 12 months Unlimited 8GB
SIM Only 12GB £17 12 months Unlimited 12GB
SIM Only 100GB £30 12 months Unlimited 100GB



*Prices are valid as of 07/2022

BT Mobile data-only SIM deals

If you’re the owner of a tablet or laptop, you won’t be able to make calls or send SMS messages from your device – but the chances are that you’ll need some mobile data to keep you online when you’re away from home. BT Mobile’s data-only SIM deals are designed for just that – and here are your best options:


BT Mobiles Data-Only SIM Deals
⭐️ Deal Monthly cost ⏳ Contract length Texts and minutes Monthly data allowance Notes/bonuses
3GB Data Only SIM £14 12 months 3GB
5GB Data Only SIM £15 12 months 5GB
8GB Data Only SIM £17 12 months 8GB
15GB Data Only SIM £20 12 months 15GB BT Sport app included, worth £10 per month
30GB Data Only SIM £28 12 months 30GB BT Sport app included, worth £10 per month



*Prices are valid as of 07/2022

BT Mobile contracts and pay-monthly deals

Mobile phones are rather expensive, with the latest models from major brands costing hundreds if not thousands. Purchasing these devices upfront isn’t an option for many customers – but unfortunately, BT Mobile doesn’t offer any handset plans.

However, as BT and EE are now part of the same family, BT Mobile refers its customers to EE’s range of pay-monthly phone plans.

BT Mobile Family SIM deals

BT Mobile offers a rather unique service with its Family SIM plan. This allows you to join one plan with up to five SIM cards – so your family can stay connected with one contract. Each SIM is on a 30-day contract, so any plan member can cancel their individual contract whenever – offering total flexibility.

You can choose how many SIM cards and how much data you want, and these variables will affect the monthly cost. BT Mobile allows you to choose two, three, four, and five SIM cards per plan, and the data allowances are 4GB, 8GB, 12GB, 25GB, 40GB, or 100GB.

These are the best Family SIM deals available:


Best BT Mobile Family SIM deals
⭐️ Deal Monthly cost ⏳ Contract length Texts and minutes Monthly data allowance per SIM
Family SIM for two – 4GB £19 12 months Unlimited 4GB
Family SIM for three – 12GB £35 12 months Unlimited 12GB
Family SIM for four – 8GB £39 12 months Unlimited 8GB
Family SIM for four – 25GB £56 12 months Unlimited 25GB
Family SIM for five – 100GB £110 12 months Unlimited 100GB



*Prices are valid as of 07/2022

Best BT Mobile 12-month SIM deals

With a BT Mobile 12-month SIM plan, you can pay a fixed amount each month in exchange for your chosen data allowance. These are the best options available at the moment:


Best BT Mobile 12-month SIM deals
⭐️ Deal Monthly cost ⏳ Contract length Texts and minutes Monthly data allowance per SIM
SIM only 4GB £13 12 months Unlimited 4GB
SIM only 8GB £15 12 months Unlimited 8GB
SIM only 12GB £17 12 months Unlimited 12GB
SIM only 40GB £25 12 months Unlimited 40GB
SIM only 100GB £30 12 months Unlimited 100GB



*Prices are valid as of 07/2022

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Best BT Mobile 24-month SIM deals

In addition to 12-month contracts, you can also get 24-month plans too. The benefit of choosing a 24-month plan is that you’ll receive more data for less, so these two-year plans offer better value for money. These are the best 24-month BT Mobile SIM-only plans:


Best BT Mobile 24-month SIM deals
⭐️ Deal Monthly cost ⏳ Contract length Texts and minutes Monthly data allowance
SIM only 5GB £13 24 months Unlimited 5GB
SIM only 10GB £15 24 months Unlimited 10GB
SIM only 40GB £20 24 months Unlimited 40GB
SIM only 100GB £25 24 months Unlimited 100GB



*Prices are valid as of 07/2022

Cheapest BT Mobile deals

Mobile phone handsets are expensive as is, so many customers are keen to save money on their monthly allowance of texts, calls, and data. Although BT Mobile isn’t a cheap carrier, they do have some less expensive plans available – and here are the very cheapest options:


Cheapest BT Mobile Deals
⭐️ Deal Monthly cost ⏳ Contract length Texts and minutes Monthly data allowance
SIM Only 4GB £13 12 months Unlimited 4GB
SIM only 5GB £13 24 months Unlimited 5GB
3GB Data Only SIM £14 12 months Unlimited 3GB
SIM only 10GB £15 24 months Unlimited 10GB



*Prices are valid as of 07/2022


 

BT Mobile key features

BT Mobile isn’t one of the cheapest providers, but it offers plenty of appealing features – some of which you won’t find elsewhere. These features can really help justify choosing BT Mobile over its competitors. Here the most attractive ones:

  • £5 per month discounts on mobile plans if BT is your broadband provider
  • family SIM plans to save money and cover multiple SIMs in one contract
  • access to over five million BT Wi-Fi hotspots across the country
  • BT Sport app included for free in some plans
  • extensive coverage with 5G via EE’s network
  • support for Wi-Fi calling
  • roam like home across Europe.


 

BT Mobile speeds

BT Mobile offers faster mobile broadband speeds than most of its competitors. The EE network supports 4G like the other major networks, but it offers faster speeds than most – and BT Mobile customers can take advantage of this.

The average download speed you can expect from BT Mobile, considering its 3G, 4G, and 5G connectivity options, is 44Mbps. This is twice as fast as the average download speeds from Vodafone and O2, and almost double Three’s average speeds too. You’ll also receive average upload speeds of 9.7Mbps with BT Mobile – which is pretty impressive.

BT Mobile data and calling features

One attractive feature of BT Mobile is 4G and Wi-Fi calling. Naturally, this involves making or receiving phone calls over the Internet, rather than a traditional phone signal.

Any phone with a BT Mobile SIM card is ready to take part in 4G or Wi-Fi calling. Your device will connect to the Internet via 4G or Wi-Fi wherever possible, and phone calls will rely on the Internet – which results in better call quality. The best part is that you’ll be charged your standard network rate, and you can stay connected in areas with poor coverage.

BT Mobile roaming features

BT Mobile plans support a ‘Roam Like Home’ approach to using your phone abroad. This scheme basically means you can use your handset in 47 destinations – mainly within the EU – without paying additional roaming charges. Instead, you’ll just use your standard allowance of calls, texts, and mobile data at the usual UK rate.

Note that calls or texts to non-UK numbers aren’t covered under Roam Like Home, so you can still expect to pay BT Mobile’s international calling rates. You can visit BT Mobile’s roaming page to see which countries support roaming at no extra cost.


 

Person dialling their phone

BT Mobile customer service

Customer service is an important aspect of any provider. Whether you’re having billing issues or struggling to make calls, it’s handy to have the support of a decent customer service team – but how does BT Mobile perform in this sense?

Does BT Mobile have good customer service?

BT Mobile’s customer service seems to be of a rather high standard – and of a better quality than most carriers offer. Although Ofcom has not yet provided an overall customer satisfaction score for BT Mobile, the carrier found that for every 100,000 customers, there were only eight complaints made to Ofcom. This is lower than the industry average of 10, which is promising for BT Mobile.

BT Mobile also had the second shortest call waiting time of any mobile provider, with customers usually waiting just 55 seconds. However, Three offers even shorter waiting times, averaging just 16 seconds.

BT Mobile reviews

On the review aggregator site Trustpilot , BT Mobile has a score of 1.6/5 stars based on over 11,000 reviews. Trustpilot considers this ‘Bad’ – suggesting that most BT Mobile customers aren’t satisfied.

Here is an example of a happy BT Mobile customer who left a five-star review:

“I am giving 5 stars solely on customer service after being tended to by the live chat agent: Sayantani. They made me feel heard and my problems were resolved.” -Jane Levinston

Unfortunately, most customers aren’t so pleased, as shown by this one-star review:

“Stay clear of BT as they are overcharging for all their services. Go elsewhere if you can.”-Louise Velma

How can I contact BT Mobile customer service?

The easiest way to contact the customer service team at BT Mobile is by calling 0800 800150 – or just 150 from a BT Mobile device. The support team is available from 8am to 9pm on weekdays, or 8am-8pm on weekends.


 

Switching your mobile provider – BT Mobile

Switching mobile providers is a great opportunity to get a better deal or access features you won’t get from your current carrier. Thankfully, it’s easy to switch to BT Mobile.

Should I switch to BT Mobile?

BT Mobile isn’t a cheap provider, but it does offer a fast mobile service with plenty of appealing features.

The pros of BT Mobile include:

  • UK-wide coverage via EE’s network
  • family plans and discounts for BT broadband customers
  • roam at no extra charge.

However, consider the cons of BT Mobile too before you decide:

  • relatively expensive deals
  • no 30-day SIM options
  • no unlimited data plans.

How do I switch to BT Mobile

Switching to BT Mobile is easy – all you need to do is follow a few simple steps:

  1. Order a BT Mobile plan online, and confirm that you’ll be switching from another carrier.
  2. If you want to keep your number, text ‘PAC’ to 65075 to get your PAC code. If you’d like a new number, just text ‘STAC’ to 75075.
  3. BT Mobile will tell your old provider that you’re leaving, and you’ll switch over to BT Mobile’s network within 48 hours.

If you want an even easier switching process, Broadband Plans can switch your provider for free to save you the hassle and get you the best deal.

How do I cancel my BT Mobile contract?

If you’d like to cancel your contract with BT Mobile, you can switch and join another provider with ease. You just need to follow the simple process of choosing a new provider, ordering a SIM card from it, and then requesting a PAC or STAC code from BT Mobile.

However, if you’ve committed to a 12- or 24-month contract, you may face early exit fees for leaving early. You can find out more by getting switching information from BT, which you can do by texting ‘INFO’ to 85075.

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FAQ

📶 What network does BT Mobile use?

BT Mobile uses EE’s network, which covers 99% of the UK population.

🌐 Can I use my BT Mobile SIM abroad?

Yes – you can use your BT Mobile SIM abroad for no extra charge if you’re within BT Mobile’s Roam Like Home zone, which includes 47 countries (most of which are in Europe). You can use your BT Mobile SIM beyond this list of destinations, but you’ll be subject to local charges for calls and texts.

📱 Can I keep my mobile number if I switch to a BT Mobile SIM-only deal?

Yes – you can transfer your existing number between providers. All you need to do is request a PAC code from your old provider and share this code with BT Mobile when you join.

🤨 When can I upgrade my BT Mobile?

You can check when you can upgrade your handset by logging into My BT. It’s also possible to upgrade or downgrade your data allowance by logging into your BT account too.

Note that BT doesn’t sell mobile handset plans anymore, so you’d have to upgrade via BT’s partner, EE.

Updated on 9 Nov, 2022

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kathryn

Broadband Specialist & Copywriter