A Detailed Guide To Contact O2
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O2 is one of the UK’s largest mobile providers, providing 2G, 3G, 4G, and 5G networks. It operates O2 Wifi and half of Tesco Mobile. It is owned by Telefónica UK Limited and has over 450 retail outlets. However, its venues are operated by the O2 Academy and a rugby team.
According to Ofcom, it has the highest customer satisfaction benchmark as compared to other mobile providers. O2’s emphasis on customer satisfaction thus created a variety of ways to contact and get help for customers.
Last update: November 2022
In this article, relevant queries about contacting O2 and its related services have been addressed such as O2´s contact numbers, contact email, customer service information, best times to call and more.
How can I contact O2?
You can contact O2 for help and support with your account, orders, product and services, and more. O2 provides several ways to get in touch, however, often people reach out to O2 in the following ways:
- Phone Call
- Visit My O2
- Virtual Assistant Aura
- Live Chat Support
- Ask the O2 community
How do I contact O2 customer service?
You can contact O2 customer service even if you opted for a Pay Monthly or Pay As You Go subscription. O2’s customer support team can assist you with the network, account management, billing, payment, and device issues.
Contact Support For Pay Monthly
Whether you’re an O2 mobile subscriber or not, you can contact Mobile Broadband Customer Service. You can reach O2 at the following contact information if you are an O2 mobile customer.
| ♀️ Customer Service | Number | Charges |
| From your O2 mobile | 202 | Free |
| From abroad | +44 7860 980 202 | Free* |
| From a landline | 0344 809 0202 | Standard UK rate |
*Free from an O2 mobile, else other providers’ charges may vary.
You may, however, choose one of the following numbers if you aren’t an O2 Mobile customer:
| Contact Service | Contact Information | Pay Monthly Mobile Broadband | 0344 8090 202 |
| Pay As You Go Mobile Broadband | 0344 8090 222 |
| Business Mobile Broadband | 0800 977 7337 |
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Contact Support For Pay As You Go
You can call O2 mobile using the below contact information.
| ♀️ Customer Service | Number | Charges |
| From your O2 mobile | 4445 | Free |
| From abroad | +44 7860 980 202 | Free* |
| From a landline | 0344 809 0222 | Standard UK rate |
*Free from an O2 mobile, else other providers’ charges may vary.
Contact O2 via Mail
Alternatively, you can also send an email to O2 at the following address:
| Address | O2 Correspondence Team PO BOX 694, Winchester SO23 5AP |
How do I contact O2 from abroad?
You can reach O2 at the following numbers:
| ♀️ Customer Service | Number | Charges |
| From abroad | +44 7860 980 202 | Free* |
*Free from an O2 mobile, other providers’ charges may vary.
How do I contact O2 to make a complaint?
You can contact O2 to complain about Network, repair and return, and billing issues via the live chat support system or book a call. Visit the “make a complaint” page and follow the links to your issues. If you still want to get in touch with the O2 executive, you can contact any number on this page.
How do I contact O2 to cancel my contract?
You can cancel your mobile contract anytime by calling 02, free from your O2 phone, and giving 30 days’ notice. You’ll need to pay any outstanding charges on your account before you leave. Upon receiving your request to leave, your contract will be terminated 30 days later.
How do I contact O2 to join a broadband or mobile plan?
If you want to join a broadband or mobile plan, contact the support services at the same number mentioned above.
When is the best time to contact O2?
The average hold on customer series calls is about 2 mins. According to GetHuman, the best time to call is around 9 am.
How do I contact O2 via social media?
Officially, O2 is active on Facebook, Twitter, Snapchat, LinkedIn, and Youtube. However, you can get help with O2 by posting questions and service/product-related queries on Facebook and Twitter. You can reach these handles from 7 am to 10 pm Monday to Friday and 8 am to 8 pm on Saturdays and Sundays.
Is there an O2 online community I can ask questions to?
Yes, the O2 online Community is a friendly online forum that offers advice, tips, and impartial reviews about devices, networks, online safety, and more. O2’s community provides help and advice, as well as off-topic discussions. The forum has over 58,769 members and covers more than 106,327 topics.
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FAQ
🤑 Is O2 number 202 free?
Yes! The 202 number to contact O2 is free when calling from an O2 phone.
💬 Does 02 have live chat?
Yes! O2´s online live chat is available from 8am-6pm.
🛠 Is O2 down in UK?
To check if O2 is down in area, check out the O2 outage map.
💸 What happens if I can't pay my 02 bill?
If your billing is overdue by 14 days, your O2 account will be restricted .
Updated on 28 Oct, 2022
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Broadband Specialist & Copywriter
