All You Need to Know About Plusnet | The Best Plusnet Broadband Deals

Free service


Free service


It’s safe to say that home broadband can be rather expensive – but in the 21st century, it’s pretty challenging to get by without Internet access! Luckily, the UK has a highly competitive broadband market, which has led to some budget-friendly providers earning plenty of customers. One of those cheaper telecom providers is Plusnet, which prides itself on offering great value for money.

Plusnet’s broadband packages may be more basic than what’s available from some of its competitors – but many customers are looking for simplicity. The provider promises ‘good, honest broadband’, and with its cheap fibre Internet deals and award-winning customer service, Plusnet delivers on this commitment. However, before signing a contract, it pays to know the pros and cons of choosing Plusnet.
Last updated in: August 2022

With this detailed guide, we’ll help you make an informed decision about this provider. We’ll cover Plusnet’s packages, speeds, switching process, and its best broadband deals.

Why Choose Plusnet?

There are plenty of reasons to select Plusnet as your home broadband provider. However, for most customers, the main appealing factor of Plusnet broadband is simply how cheap it is. With monthly prices as low as £18.99, there are few providers offering cheaper broadband deals than Plusnet.

The low prices are certainly a major perk, but that’s not all. Plusnet’s customer service is also impressive, scoring an 81% customer satisfaction rate in Ofcom’s 2021 report – and this is higher than the industry average. It’s worth noting that Plusnet has a UK-based customer service team, and on average, it leaves customers on hold for just 71 seconds.

Plusnet deals also come with a free router, and you can choose 12-month contracts too. You can even add BT Sport or SIM cards to your broadband deal if you like!

Plusnet broadband speeds

You won’t get the fastest broadband speeds on the market from Plusnet, as it doesn’t offer full fibre deals. Its speeds are decent, especially if you choose a fibre broadband plan. Frankly, you’ll likely find faster download and upload speeds elsewhere, but not at the cheap prices you’d get from Plusnet.

Here are the speeds you can expect from each Plusnet deal:


Plusnet Broadband Speeds
Deal Average download speed Average upload speed
Unlimited Broadband 10Mbps 1Mbps
Unlimited Fibre 36Mbps 9Mbps
Unlimited Fibre Extra 66Mbps 18Mbps


Pros and cons of Plusnet services

Before you sign a contract with Plusnet, you should consider the pros associated with the provider.


Pros of Plusnet as a Provider
Pros Explanation
Low prices Plusnet offers some of the cheapest broadband packages on the market.
Excellent customer service Ofcom’s own research confirms that Plusnet’s customer service is better than that of most competitors.
BT Sport and SIM card packages Plusnet also provides BT Sport memberships and SIM cards, which you can affordably add onto your plan.
UK-wide availability As it uses the Openreach network, Plusnet broadband is widely accessible. Its ADSL packages can reach more rural areas too.
12- and 18-month contracts Unlike many other providers, you can get a 12-month broadband contract with Plusnet – which is ideal for students.


Plusnet services

Plusnet offers more than just broadband services. You can receive a landline phone with your Wi-Fi plan, and you can even include select TV services in a bundle too!

Plusnet broadband deals

Here are the best Plusnet broadband deals available at the moment:


Best Plusnet Broadband Deals
Deal Breakdown of costs Contract length in months Average download speed Broadband type Phone line included? Notes/bonuses
Unlimited Broadband and Phone Line Monthly: £18.99

12 10Mbps ADSL Yes £70 reward card
Unlimited Fibre Broadband and Phone Line Monthly: £22.99 18 36Mbps FTTC Yes £75 reward card
Unlimited Broadband with Evening, Weekend UK & Mobile Calls Monthly:£24.70 12 10Mbps ADSL Yes £70 reward card
Unlimited Fibre Extra and Phone Line Monthly: £24.99 12 66Mbps FTTC Yes £75 reward card
Unlimited Fibre Extra and Unlimited UK + Mobile Calls Monthly: £35.27 18 66Mbps FTTC Yes £75 reward card

Prices are valid as of 07/2022
 

Plusnet broadband-only deals

Unfortunately, you can’t get a Plusnet broadband deal without a landline. If you’re looking for a broadband-only deal, Plusnet isn’t the provider for you – but you won’t pay extra for your phone line if you don’t use it.

Remember that broadband-only deals may end up costing more each month than a Plusnet deal with a phone line. Even with the mandatory phone lines, Plusnet remains one of the cheapest providers on the market!

Plusnet TV services – BT Sports

Plusnet’s UK TV packages are limited to BT Sports subscriptions alone. Unfortunately, this no-frills provider can’t provide the range of live TV channels or streaming services you’d find elsewhere. However, if you’re a sports fan looking for cheap broadband, Plusnet may be the ideal provider for you.

It’s important to note that Plusnet’s BT Sports deals are separate from its broadband contracts. You’ll need a Plusnet broadband account or active connection to purchase a BT Sport subscription from Plusnet, however.


Plusnet TV Services
Deal Monthly cost Channels included What you need to watch BT Sport
BT Sport App £17.15 BT Sport 1, BT Sport 2, BT Sport ESPN, BoxNation A Plusnet broadband account, a home broadband connection or mobile data, and a compatible device (e.g. tablet, smart TV, game console)
BT Sport via Sky £17.15 BT Sport 1, BT Sport 2, BT Sport ESPN, BoxNation

A Plusnet broadband connection, an active Sky TV subscription, and an active Sky viewing card
BT Sport HD via Sky £20.01 BT Sport 1, BT Sport 2, BT Sport ESPN, BoxNation

A Plusnet broadband connection, an active Sky TV subscription, and an active Sky viewing card



Prices are valid as of 07/2022
 

Free Service! 4.1/5 Rating on Trustpilot ⭐️⭐️⭐️⭐️⭐️

Plusnet broadband and phone deals

All Plusnet deals come with a landline phone connection as standard – but you can choose from a variety of call packages to suit your needs. Here are the best Plusnet broadband and phone deals:


Plusnet Broadband and Phone Deals
Deal Breakdown of costs Contract length in months Average download speed Broadband type Phone line included? Notes/bonuses
Unlimited Broadband and Phone Line Monthly: £18.99 12 10Mbps ADSL Yes £70 reward card
Unlimited Fibre Broadband and Phone Line Monthly: £22.99 18 36Mbps FTTC Yes £75 reward card
Unlimited Fibre Extra and Phone Line Monthly: £24.99 12 66Mbps FTTC Yes £75 reward card
Unlimited Broadband with Evening, Weekend UK and Mobile Calls Monthly: £24.70 12 10Mbps ADSL Yes £70 reward card
Unlimited Fibre Broadband with Unlimited UK & Mobile Calls Monthly: £33.27 18 36Mbps FTTC Yes £75 reward card
Unlimited Broadband with Anytime International Calls Monthly: £29.27 12 10Mbps ADSL Yes £75 reward card



Prices are valid as of 07/2022
 

Plusnet mobile sim card

Plusnet SIM-only deals

Plusnet is known for its affordable broadband deals, and it delivers that same value for money with its mobile-only plans. The provider offers 30-day and 12-month SIM-only contracts, and you can choose from a variety of plans and price points. All Plusnet SIM-only plans come with unlimited calls and texts as standard, but monthly data allowances vary between deals.

Here are all of Plusnet’s 30-day SIM-only deals:


Plusnet 30-day SIM-only deals
Data allowance/Deal name Monthly cost Minutes included Texts included Notes/bonuses
5GB £6 Unlimited Unlimited Free SIM card delivery
18GB £8 Unlimited Unlimited Free SIM card delivery
30GB £10 Unlimited Unlimited Free SIM card delivery



Prices are valid as of 07/2022
 

If you’re keen to commit to a 12-month contract, consider these 12-month SIM-only deals from Plusnet:


Plusnet 12 month SIM-only Deals
Data allowance/Deal name Monthly cost Minutes included Texts included Notes/bonuses
5GB £6 Unlimited Unlimited Free SIM card delivery and £30 reward card
18GB £8 Unlimited Unlimited Free SIM card delivery and £30 reward card
30GB £10 Unlimited Unlimited Free SIM card delivery and £30 reward card



uk_updatedprices_broadband$
 

All Plusnet SIM-only deals allow you to ‘roam like at home’. This means that when you’re abroad, you can use your allowance of texts, calls, and mobile data like you would in the UK. In other words, you won’t pay any roaming charges in select destinations including countries in the EU.

Switching your telecom provider – Plusnet

If you’d like to move over to Plusnet’s broadband services, you’ll be glad to hear that switching is usually a straightforward process. It’s also easy to leave Plusnet for another provider if you choose to. Here´s what you need to know about switching your telecom provider.

Should I switch to Plusnet?

Plusnet is a basic, no-nonsense broadband provider that delivers excellent value for money. Its prices for ADSL deals and fibre broadband packages are very low, and few providers offer cheaper deals. However, Plusnet’s deals lack some of the features and extra services you could get from competitors such as BT, Sky, and Virgin Media. Most notably, the lack of TV options (besides BT Sport memberships, which can’t be bundled with Wi-Fi and landline packages) may be off-putting to some customers.

If customer service is important to you, you may want to switch to Plusnet. Its customer service team is UK-based, and they won’t leave you on hold for long. Ofcom’s research corroborates this – so you can expect better customer service with Plusnet than you’d get from its competitors.

The provider offers two fibre broadband speeds, with the Unlimited Fibre Extra packages offering 67Mbps – the highest average speed you can get from Plusnet. These speeds should suffice for most Internet users, but if you’re looking for a very fast Internet connection, Plusnet isn’t the best. It doesn’t offer any full fibre connections at present, so you can’t get the ultrafast and gigafast speeds offered by the likes of BT, Sky, and Virgin Media.

Overall, if you’d be happy with a simple and very affordable Wi-Fi connection, it’s worth switching to Plusnet. However, if you’re looking for something more, such as a full fibre connection or a wide range of TV channels, a Plusnet broadband deal won’t suffice.

Is Plusnet available in my area?

As Plusnet uses the UK-wide Openreach network, you can likely get Plusnet’s services near you. Superfast broadband is available to 96% of homes in the UK via Openreach’s phone lines, so you can probably get Plusnet fibre broadband at your address.

People living in rural areas without superfast broadband may be able to access standard ADSL broadband from Plusnet. You can check the availability of Plusnet’s services by choosing a deal on its website and entering your postcode when prompted.

How do I switch from Plusnet to another provider?

If you’d like to leave Plusnet and choose another provider, there’s a simple process to follow:

  1. Check your Plusnet contract. If you leave before completing the minimum period of 12 or 18 months, you’ll face early cancellation fees for the remaining months of your contract.
  2. Choose your new provider by comparing deals, as well as other factors, such as customer service quality, Internet speeds, and free bonuses.
  3. Sign up to your new broadband plan.*
  4. Arrange a suitable activation date on which your Plusnet connection ends and you start receiving Wi-Fi from your new provider.

*If you’re switching from Plusnet to another provider on the Openreach network, your new supplier will cancel your Plusnet plan for you. However, if you’re joining a different network, such as Virgin Media’s network, you’ll need to notify Plusnet on 0800 013 2632 to let it know you’re leaving. It’s best to give Plusnet plenty of notice – ideally 30 days – so you don’t end up paying for two broadband contracts at once.

Alternatively, if you’d like to avoid all the hassle entirely, get in touch with the Broadband Plans team! We’re here to handle the entire switching process for you. Give us a call on 0330 818 6395 to get started!

How do I cancel my Plusnet contract

You can cancel your Plusnet broadband contract by calling its UK-based team on 0800 013 2632. If you’d like to cancel your mobile services from Plusnet, you’ll need to call 0800 079 1133 – or simply 500 from your Plusnet mobile.

Like its competitors, Plusnet will charge you for leaving your contract before its minimum period of 12 or 18 months. Early cancellation fees will vary depending on how prematurely you’re cancelling your Plusnet contract – so leaving Plusnet in the first few months of your contract can be very expensive.

Call us to find the best broadband provider for free!

0330 818 6395

Available Monday to Friday from 8.30 am until 5.30 pm

FAQ

📶 What network does Plusnet use?

Plusnet uses the Openreach network to deliver its broadband and landline services to homes across the UK. Its mobile arm, Plusnet Mobile, uses the EE mobile network to deliver 4G services with 99% UK coverage.

💰 Who owns Plusnet?

Plusnet is owned by its parent company, BT Group. However, Plusnet operates separately from BT and offers lower prices in exchange for more basic broadband packages.

🔄 How to reset the Plusnet router?

To reset your Plusnet broadband router, find the reset button on the back. You’ll need to use a paperclip or pen to press the button. Press down this button for 20 seconds, which will reset your broadband router to its factory settings.

💸 How to claim Plusnet cashback?

You may be entitled to some cashback or a reward card after signing up to a Plusnet deal. Plusnet will send you an email within 10 days of your service activating – open this email and complete the attached form. Within 30 days of completing this form, you’ll receive the cashback as a cheque delivered to your home; reward cards may be sent in the post or via email depending on the type of reward card.

Updated on 25 Jul, 2022

redaction Who are we?
Redactor

kathryn

Broadband Specialist & Copywriter