iD Mobile: Everything You Need To Know

iD Mobile network is popular for its great value deals, offering plans starting as low as 6 GBP per month. Piggybacking on Three’s network, iD Mobile’s coverage stretches across 99% of the UK with high-speed 5G data. What’s more, all iD Mobile deals include data rollover, bill capping and EU roaming.

Last update: November 2022

But, is there a catch? Read on to explore iD Mobile’s offers, contact information and customer reviews.

 

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Who is iD mobile?

id mobile logoiD Mobile is a low-cost mobile network owned by Curry’s PLC (AKA Dixon’s Carphone). The network provider is virtual, meaning that it doesn’t own its own wireless network infrastructure, but instead depends on the network of an external operator. In this case, iD mobile is powered by Three, the UK’s fastest 5G provider.

Not to mention, this high-speed network covers 99.8% of the UK’s outdoor population. What’s more, iD Mobile offers great value deals, including features like data rollover and roaming on all of their plans.

What does iD mobile offer?

iD Mobile offers a variety of great-value packages. You’ll get the choice between:

  1. iD Mobile pay-monthly contracts with a handset or,
  2. iD Mobile SIM-only contracts with a flexible duration of 1, 12 or 24 months.

Regardless of your choice, your iD mobile deal will always include a 4G connection and data rollover. This means any data left unused from previous months will be carried over for you – you’ll never waste a byte. Other features include EU roaming, allowing you to roam in 50 destinations both within Europe and outside of it.

Finally, iD Mobile plans include bill capping features. This means that you get to decide the cap on your monthly spending. That way, you’ll never have to deal with extra charges, even if you use up your monthly data allowance.

🧑🏽‍💻 What is a data cap?


A data cap is a money-saving feature included on all of iD’s mobile plans. It allows you to choose a fixed monthly spend of between £0 and £25 that will never be exceeded, even if you use up your monthly allowance. This way, you’ll never have to worry about extra chargers with iD Mobile.

Also, you can adjust your cap easily through the iD Mobile app or your online account.

What network does iD mobile use?

iD Mobile network uses the wireless infrastructure of the UK broadband provider, Three. Three is currently building the UK’s fastest 5G network, with coverage across 99.8% of the UK.

What are iD Mobile’s SIM-only plans?

iD Mobile SIM-only plans are offered as 1-month, 12-month or 24-month contracts. All of these include unlimited texts and minutes, as well as a monthly fixed amount of data. To top it off, all of the great features included in the Pay Monthly contracts still apply for Pay As You Go customers: EU roaming, data rollover and bill capping.

These plans are ideal if you’re looking to keep your existing phone but just want to switch providers. Also, you’re totally able to keep your existing phone number. All you have to do is place a request for a Porting Authorisation Code (PAC) from your old network and give it to iD mobile – they’ll do the rest.

What are iD Mobile’s Pay-as-you-go SIM deals?

iD Mobile’s Pay-As-You-Go SIM deals are exactly what they sound like: no monthly payments, just top up your SIM card as you go along. This way, you can pay for as much data as you need, whenever you need it.

These deals do not include handsets. Therefore, they’re best for people who are happy with their existing smartphones and are looking for some flexibility with their phone bills.

Best iD Mobile SIM only deals for big internet users

If you love streaming movies from your phone, spend plenty of time FaceTiming friends or just enjoy surfing the web often, we recommend opting for an unlimited SIM plan. Right now, iD Mobile offers this great high data plan:

Best iD Mobile SIM only deals for light internet users

iD Mobile offers SIM-only deals ranging from 4GB to 20GB for lighter internet users. These plans are perfect for those that aren’t as big on internet surfing but still want to stay connected. If that sounds like you, here’s an iD Mobile SIM-only deal we recommend:

What are iD Mobile’s mobile deals?

iD Mobile’s Pay Monthly phone contracts bring you the latest phones on the market, from the sleek Apple iPhone 12 to the glossy Samsung Galaxy S21. You’ll be able to cover the cost of your iD mobile phone through affordable monthly payments for a 24-month contract period. The amount you pay will also depend on the amount of monthly data, minutes and texts you sign up to. Also, keep in mind that some offers require you to pay an upfront fee, although this amount will contribute to your monthly payments later.

⚠️ What are upfront fees?


When signing up for a Pay Monthly contract, you may be asked to pay a certain amount upfront. This price will range depending on the iD mobile phone and deal you choose, but usually range from 0 to 460 GBP.

Have no fear, there are plenty of deals with affordable upfront costs, and anything you pay upfront will only lower your monthly payments.

What are the most popular iD Mobile deals?

There is a wide range of great iD mobile deals, but the most popular right now is this package deal for the Google Pixel 7, featuring a memory capacity of 128GB and 50GB of data. Not to mention, the deal includes unlimited texts and calls. Here’s one of our favourite mobile deals right now:

What are iD Mobile’s SIM and refurbished phone deals?

iD Mobile’s refurbished phone deals are second-hand phones priced more cheaply. These phones will still be in great condition but may have minor signs of wear and tear from their previous owner. Also, any faults that the device may have previously had will be resolved so that your phone will function as new.

Just like the other deals, iD Mobile’s refurbished phones come with a 12-month warranty. So, if you find that the device isn’t up to your standards, iD Mobile will have you covered.

Our experts are here to help.

Free service - Available Monday to Friday from 8.30 am until 5.30 pm

What is iD Mobile contact information?

iD Mobile’s help and support is 100% online. This means you can reach them through Facebook (@idmobile), Instagram (@idmobileuk) and Twitter (@iD_Mobile_UK).

Fortunately, iD mobile also offers an online chat allowing you to speak to advisers. This chat is available from 9 am-8 pm during the week and 9 am-9 pm on weekends and public holidays. The iD community is also available 24/7 as a place to browse through handy guides and FAQs. The community also boasts over 50,000 members to chat with through the network’s online forums.

What is iD Mobile contact number?

If you have an iD phone, you can reach the network’s automated phone service by simply dialling 7777. Otherwise,  iD Mobile’s contact number is 0333 003 7777. Note that charges may apply.

Does iD Mobile have good customer service?

Assessing iD Mobile’s customer service is a little tricky because Ofcom studies tend to focus on the larger operators, like O2, Three and EE. However, the network does relatively well on TrustPilot, scoring an average of 4 stars. Especially when considering that other networks tend to rank between 1-2 stars, we think iD mobile does pretty well in this realm.

What are some iD Mobile reviews?

iD Mobile reviews vary, with the majority of consumers (56%) ranking the company at 5 stars on Trustpilot. These customers mostly commend iD Mobile for their great customer service: from speedy deliveries to customer support and more. Also, these clients claim that iD Mobile offers a quick and strong signal at a cheaper price than their competitors.

However, the next most common rating is 1 star (27%). These customers complained primarily about iD Mobile’s coverage.  iD Mobile reviews included claims of connectivity problems and issues receiving texts/messages.

We’d recommend that you check the network strength in your area. iD Mobile’s help and support site includes a tool that allows you to check their coverage in your area.

Should I switch to iD mobile?

iD Mobile offers great value plans starting from just 6 GBP a month. The network offers a plan for everyone: providing great flexibility in their contract durations, data capacities, pricing ranges and more.

If this sounds like what you’re looking for, it’s pretty easy to make the switch to iD Mobile. How you make the switch will depend on whether or not you’re looking to keep your old phone number. If you are wanting to keep your existing number, you should:

  1. Request a PAC: Text PAC to 65075 on your old SIM card. Your PAC will then be sent to you by SMS.
  2. Provide your PAC: When purchasing your new plan, provide your PAC.
  3. You’re switched: That’s all! iD Mobile will handle the rest – You can relax now.

STEPS TO KEEP YOUR PHONE NUMBER

⏱ How long will it take to transfer my number?


Usually, it shouldn’t take longer than one working day until your phone number is transferred onto your new SIM. However, keep in mind that these transfers are only made on weekdays and between 8 am and 10 pm. You can submit your PAC outside of these timeframes, but your switch will only take place during this time.

If you’re looking for a brand new phone number, you should:

  1. Request a STAC: Text STAC to 75075 on your old SIM card. Your STAC will then be sent to you by SMS.
  2. Provide your STAC: When purchasing your new plan, provide your PAC.
  3. You’re switched: It really is that simple!

steps to switch phone numbers

iD Mobile roaming information

All of iD Mobile’s plans include EU roaming. This means you’re able to roam in 50 destinations without experiencing extra charges. You can check out the list of countries you’ll be able to roam freely in here.

Note that, while iD Mobile roaming includes plenty of destinations outside of the European Union, the majority of these are still within Europe.

What are the pros and cons of iD Mobile?

Still wondering if iD mobile is for you? Here’s a quick breakdown of the pros and cons of this phone network:

  • Affordable and flexible data plans
  • Flexible contract terms
  • Data rollover
  • Bill capping

  • Roaming is mostly restricted to European destinations

Call us to find the best phone provider for free!

0330 818 6395

Available Monday to Friday from 8.30 am until 5.30 pm

FAQ

❓What network is iD Mobile under?

iD Mobile operates under Three’s network.

🤨 Is iD Mobile owned by O2?

No, iD Mobile is wholly owned by Currys PLC, formerly knowned as Dixons Carphone PLC.

💰What is the cheapest iD Mobile Sim?

The cheapest iD Mobile SIM is their 1 month contract, offering 4GB of data and unlimited minutes and texts. This plan goes for just £6 per month.

💳Does iD Mobile offer Sim plans for bad credit?

Yep! iD Mobile offers a variety of SIM-only plans that don’t request a credit check. This is the case for all of iD Mobile’s Pay-As-You-Go SIM deals.

Updated on 24 Oct, 2022

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Sara

Journalist & Copywriter